Are you being served? Collaborations to improve services for train travellers
As service design continues to develop as a discipline, people within the field are starting to work towards achieving higher-level, larger-scale integration with both public and private sector...
View ArticleGOOD’11 – Thanks for taking part!
Massive thanks to all of you who in some way contributed to making The Great Outdoors of Design, our first conference with the Reach network, such a resounding success. A really diverse crowd made it...
View Article‘Design as Service’– An International Symposium during Dutch Design Week
How are the roles of designers changing in a world where they often no longer provide a service to one organisation, but rather collaborate in open and networked innovation consortia? What does the...
View ArticleMaaike Schuitema
Maaike is a graduate of the Design Academy Eindhoven (2012). She also holds a degree in Graphic Design from the University of Rotterdam. Prior to taking up her job as Design Research Assistant at...
View ArticleDesign as Service – Update
Last month we told you about Design as Service a symposium bringing together two ambitious programmes in The Netherlands aimed at exploring and promoting the changing role of designers in innovation...
View ArticleWorkshop at WeCanBeHeroes
The We Can Be Heroes Academy is a unique combination of education and business. The students/staff all work 4 days a week on client projects, and 1 day a week they are actively taking part in a...
View ArticleGuest lecture at UvA Business School
STBY was invited to give a guest lecture on Design research for Service Innovation at the Business School of the University of Amsterdam. This lecture was part of an international master course on...
View ArticleWorkshop for Rabobank managers
STBY was invited by Growinn to facilitate a half day workshop to introduce a group of managers from Rabobank the way Design Research can inform and inspire Service Innovation. This workshop was part of...
View ArticleRCA launch new MA in Service Design
The RCA have recently announced that starting next year they’ll be offering a new MA in Service Design. Bas obtained his PhD from the RCA back in 2007, so we know first-hand what a great school it is –...
View ArticleBe a Fellow at UnBox 2012
Our Indian Reach partner, Quicksand, had some exciting news this week: the launch of their 2012 UnBox Fellowships. UnBox is a festival celebrating interdisciplinary processes and experiences that...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
View ArticleDesign Thinking in Brazil
The guys from Live|Work in Sao Paulo have just written a book about Design Thinking in Brazil. Well done! Unfortunately for us it is all in Portugese. We are learning, slowly. A brief informal chat...
View ArticleREACH talk at UCL
Invited by Stefana Broadbent from the Antropology Department at UCL, STBY gave a talk together with our REACH partners Apogee and Quicksand. As we were all in London for a joint workshop with one of...
View ArticleUnbox-ing Cross-Cultural Differences
Geke and Bas had a great time in India this month attending UnBox, the annual festival organised by our Indian Reach partner, Quicksand. UnBox provides a forum for inter-disciplinary reflections on...
View ArticleHanae Shimizu
Hanae is the latest intern to join us in our Amsterdam office. Originally from Japan, she graduated with a degree in Aesthetics and Art History from Tokyo’s Gakushuin University in 2006. She’s...
View ArticleDefining ‘Smart’: Using Video to Explore Smartphone Usage
Do people in different countries have different ideas as to what a smartphone can do for them? In the latest of a series of projects conducted for a major telecoms company, STBY have just finished...
View ArticleZoé Aegerter
Zoe’s the latest intern in our London office, bringing some Parisian sophistication to the place in February 2012. She arrives at STBY by way of the Higher School of Decorative Arts (ESAD) in...
View ArticleGuest lecture on service prototyping
STBY was invited to present a guest lecture at TU Delft Industrial Design and Engineering, as part of a master course on Service Design Processes for a selection of mature students and staff. Geke and...
View ArticleService Design at UXHK
Geke’s talk at UX Hong Kong was on ‘Service Design: Co-production at the moment of thruth’, and the subsequent workshop was on ‘Multi-channel Customer Journeys: Connecting the touch points’. Also here...
View ArticleService Design & Multichannel Customer Journeys
At the latest UX Hong Kong conference in February 2012, Geke van Dijk presented a talk on ‘Service Design: Co-production at the moment of thruth‘ and a workshop on ‘Multichannel Customer Journeys:...
View Article
More Pages to Explore .....